Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
| SDO | ISO: International Organization for Standardization |
| Document Number | ISO/IEC 30105 |
| Publication Date | Not Available |
| Language | en - English |
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| Committee | ISO/IEC JTC 1/SC 40 |
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