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ISO 18295-2:2017

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
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ISO 18295-2:2017

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres

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ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1.

ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

SDO ISO: International Organization for Standardization
Document Number ISO 18295
Publication Date Not Available
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/PC 273
Publish Date Document Id Type View
Not Available ISO 18295-2:2017 Revision